Legal guarantee of conformity

In accordance with Articles L217-3 to L217-20 of the French Consumer Code, any consumer benefits from a legal guarantee of conformity for goods purchased through our website.

✅ Warranty period

The legal guarantee applies for 2 years from the date of delivery of the goods.

🛠️ What the warranty covers

The legal guarantee of conformity covers all conformity defects existing at the time of delivery of the product, including in particular:

• A product that does not correspond to its description or to the use normally expected;

• A defective or incomplete product;

• A product that does not have the agreed qualities or performance.

📌 Your rights during the warranty period

If a lack of conformity appears during the warranty period:

• You are entitled to repair or replacement of the product, free of charge, excluding shipping costs;

• If repair or replacement is impossible or disproportionate, you may request a partial or full refund;

• The exercise of the warranty (return costs, inspection, analysis, etc.) will not be charged.

❌ What the warranty does not cover

• Normal wear and tear of the product;

• Damage caused by improper use or incorrect installation;

• Unauthorized interventions or modifications;

• Products subjected to abnormal conditions of use (freezing, overpressure, extreme heat not covered by specifications, etc.).

📞 Procedure in case of a defect

In case of a problem:

Please contact our customer service by email at contact@blazeblock.fr, specifying:

• Your order number,

• The product model concerned,

• The nature of the issue encountered,

• Photos, if possible.

We will contact you within 48 hours to inform you of the next steps (return, repair, replacement, etc.).

Your request will be processed as quickly as possible.

📑 Other guarantees

In addition to this legal guarantee, you may also benefit from:

• The guarantee against hidden defects (Article 1641 of the French Civil Code);

• An additional commercial warranty, if subscribed (see the conditions in your product documentation).

ℹ️ Legal reference text

Article L217-3 of the French Consumer Code:

"The seller delivers goods that comply with the contract and with the criteria set out in Article L217-5. [...] The seller is liable for any lack of conformity existing at the time the goods are delivered [...]."